Privacy Policy

1. Introduction

Verique ("we", "us", or "our") is committed to safeguarding the personal data of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all interactions with our services, including our website at https://veriquear and in-person consultations at our Bangsar workshop.

For questions about this policy or your data, please contact us at privacy@veriquear.

2. Data We Collect

We collect the following categories of personal data:

Information you provide directly: When you use our contact form, phone us, or visit in person, we may collect your name, email address, phone number, and details about your watch and the service you require.

Service records: When we work on your timepiece, we maintain records of the services performed, including photographs, condition reports, and timing data. These records are associated with your contact information.

Website usage data: We may collect technical information such as your IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide the services you request. To maintain service records for your timepiece, which supports future care and provenance. To send you updates about the progress of your watch during servicing. To improve our website and understand how visitors use it. To comply with legal and regulatory requirements under Malaysian law.

We process your data on the basis of your consent (where you provide information through our contact form), contractual necessity (when performing a service), and our legitimate business interests (website analytics and service improvement).

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our website (such as hosting and analytics services), but only where necessary and under appropriate contractual safeguards. If we are required by Malaysian law or a court order to disclose your data, we will comply with such obligations.

5. Data Protection

We implement reasonable security measures to protect your data, including encrypted connections for our website, access controls for client records, and secure physical storage at our workshop. While no system can be entirely impervious, we take appropriate precautions to safeguard your information.

6. Data Retention

Contact form submissions and enquiry records are retained for up to 24 months after your last interaction with us. Service records for timepieces are kept for a period of seven years, as these may be relevant for provenance, warranty, or future servicing purposes. Website analytics data is retained for up to 26 months.

7. Cookies

Our website uses cookies to enhance your browsing experience and to analyse website traffic. You can manage your cookie preferences through the settings on our Cookie Policy page. Essential cookies, which are necessary for basic site functionality, cannot be disabled.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to access your personal data held by us, to request corrections to inaccurate data, to withdraw your consent for data processing where consent is the basis, and to make complaints to the Personal Data Protection Commissioner if you believe your data has been mishandled.

To exercise any of these rights, please contact us at privacy@veriquear or write to us at our business address: 15 Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur, Malaysia.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out:

Email: privacy@veriquear

Address: 15 Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur, Malaysia